Ideas

Instagram’s strength as a photo and video sharing platform makes it a natural social media fit for visual art museums looking to engage audiences with their collections, exhibitions, and events. Our partnership with the Minneapolis Institute of Art (Mia) has demonstrated how seamlessly Instagram can be integrated into a comprehensive and highly-tailored marketing approach with Facebook and other digital channels.

Podcasts are a powerful way to connect with your patrons and attract new ones. Like arts buyers, the podcast-listening audience is intellectually curious and active. With 90 million people listening podcasts monthly, the landscape is ripe for more arts institutions to offer podcasts. But is it right for your organization?

Arts administrators from Seattle Opera, The Joyce Theater, and The Rubin Museum of Art answer frequently asked questions about launching a podcast including branding and artwork inspiration, equipment recommendations, and how their podcast ideas came to fruition.

Your website is one of the first impressions your organization makes. It’s the place where most tickets are sold, it’s a goldmine for user behavior analytics, and it’s a place to share information and build your brand’s voice. Your website is a fundamental piece of a marketing funnel, whether or not a patron buys online.

The work of my team at Tessitura is based on one simple philosophy: revenue follows engagement. This means that deepening a customer’s engagement with your organization leads to more ticket sales, more donations, and more renewed memberships and subscriptions.

What does this mean for your website?

When you’re tasked with creating videos for a non-profit organization, it’s easy to feel overwhelmed and start playing the comparison game.

"Opera companies have such beautiful sets to capture!"
"Orchestras have it so easy, they already have the music!"
"Dance companies have bigger budgets!"

Hi, CI! is our monthly series featuring the best team we know - the Capacity Interactive team! You will learn more about the people who help arts organizations market smarter. This month, we’re featuring one of our Digital Marketing Analysts who is a skincare guru, an avid reader, and helps arts organizations showcase the more personal sides of their brands.

It’s no secret that email is still an important channel for arts marketers. 87% of arts buyers regularly hear about upcoming performances through email, and email continues to deliver the highest return on investment (ROI) for marketers across all industries.

Even with these stats in mind, it’s easy to feel like you’re stuck in a cycle. You might get in the habit of only sending emails when a performance or exhibition goes on sale. Or, you’re looking for a solution that will help you automate email processes to get valuable time back in your day.

We’ve outlined several different ways to help you get out of a rut and level up. These are achievable steps that will set your organization apart from the oversaturated inbox crowd.

Whether you’re preparing for a new season, or have year-round programming, video is an incredible medium to showcase what your organization has to offer. But sometimes, the process can seem daunting. How can you continually create stellar videos that inspire audiences to take action?

As the founder of Cinevative, I’ve helped organizations in the performing arts and live entertainment sectors create stunning videos. If you want to capture someone's attention, and keep them interested, it's important to produce videos that are not only visually appealing, but also effective. I've outlined five tips to help you get started. 

Compelling storytelling is the most important aspect of creating deep and engaging connections with audiences in our venues and in the digital world. The National Ballet of Canada’s digital platforms showcase the daily life of a ballet company, giving a window into the lives of our artists and all the elements that go on behind the scenes to create the magic that is seen onstage.

We were thrilled to have the blockbuster hit Alice’s Adventures in Wonderland return to the stage during our Winter Season. With its recognizable characters and colorful sets and costumes, we had a unique opportunity to create content that was shareable, relatable and showcased the wonderment of the ballet.

Everyone can provide rock star customer service thanks to chatbot automation.

For most of us, working in a non-profit cultural organization means that your role is guaranteed to be multi-dimensional. Many hats, many browser tabs open at the same time. So when it comes to customer service and visitor engagement, it’s mostly a “get to it when you can” situation if you’re pitching in with frontline staff.

However, with the rise in digital engagement and new avenues for communication, we’re also faced with expectations for shorter wait times when it comes to answering customer outreach.

What does it mean to “market” the brand? Some industries are all about brand marketing. The game we play, working in the performing arts, is most often one of conversions - get butts in those seats! I’ve been thinking a lot about brand marketing since I arrived at Carnegie Hall just over two years ago.