Ideas

Ask the Industry: Going the Extra Mile for Subscribers and Members During The Pandemic

July 16, 2020

Ask the Industry features advice from arts marketers in their own words. We hope it will spark new ideas for your organization.

In our latest installment, we’re asking two arts administrators, “What are you doing to go the extra mile for subscribers and members during COVID-19?” Sara Billmann, Vice President, Marketing & Communications at University Musical Society, and Mike Servedio, Web and Social Media Manager at The Academy of Natural Sciences of Drexel University give insights on how to shine a spotlight on your nearest and dearest.

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Boot Camp Livestream Roundup

May 1, 2020

This is your Boot Camp Livestream roundup. If you tuned in and you’re looking for a recap for yourself or to share with others, this is it. Maybe you missed the livestream and you’re eager to read the headlines about what you missed. Got you covered. And, if you missed the livestream and you're trying to figure out what to go back and watch, let this serve as a guide to help you choose what to dig into first!

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Taking the Lead During COVID-19

April 9, 2020

In a matter of days, the arts industry has pivoted from in-person programming to livestreaming and other digital content. Our venues are empty, and our doors are shut temporarily, but we have an incredible opportunity to reach more people than ever and begin new relationships.

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Customer Service in a COVID-19 World: Advice for Arts Organizations

April 3, 2020

Stellar customer service is key to patron loyalty. In fact, 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.

This statistic was gathered in a pre-pandemic world - now, our box office and visitor services staff are in the thick of the COVID-19 crisis. From ticket exchanges, to refunds, and questions about reopening, they’re dealing with a barrage of questions in a rapidly evolving situation.

Robert Phillips is a customer experience expert specializing in arts, culture, and events. He virtually sat down with us to answer some customer service questions to help arts organizations learn from and empower their customer service staff. 

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The Return of the Ticket Buyer Study

March 3, 2020

The Performing Arts Ticket Buyer Media Usage Study is back to provide you with the data you need as an arts marketer in 2020. We created this study as a resource for arts marketers in organizations of all shapes and sizes to navigate this rapidly changing media environment and the 2019 report breaks new ground as the follow up to the study we debuted in 2017.

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The Care and Cultivation of New Leads

February 7, 2020

Spring might be over a month away, but it’s the perfect time to start planning for a bountiful season of new, engaged patrons. We hope we reignited your passion for gathering new leads in our blog post about the success Emerson Colonial Theatre has had with their lead generation campaigns on Facebook.

In this follow-up post, we’re here to round out your repertoire of ways to gain permission to talk to patrons via email and then dive into how to make sure you set up great communication with those patrons from the get-go...and avoid losing their permission via the dreaded unsubscribe.

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Opening the Doors to New Leads

January 30, 2020

It’s a fresh, new year and with it comes the opportunity to think about new leads. When it comes to permission marketing, gaining an email address from a patron is the ultimate invitation—they’ve given you permission to have a regular conversation with them about the things they care about. It’s vital to nurture those patron relationships through tailored, vibrant communications. And it’s also important to continue to infuse your database with new leads to grow your patron base and weather the ebb and flow of database churn.

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Keeping Inboxes Merry and Bright During the Holiday Season

December 13, 2019

The holiday season is in full swing, and amidst the swirl of wrapping paper and ribbon, holiday baking and travels, your patrons are bravely facing down email inboxes chock-full of promotions. We’re here to help make sure your organization’s messages stand out like a bright red mailbox above a blanket of snow.

Read on for some content tips and creative inspiration that will keep your patrons merry and bright, and keep you on track to arrive at your holiday parties on time.

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Five Email Marketing Data Points Arts Marketers Must Measure

October 11, 2019

As we approach the end of the decade, I have to pinch myself when I chat with venues around the world. 

Somehow, after nearly 50 years, email marketing is still the belle of the ball when it comes to conversion and engagement with ticket buyers and fans. It’s amazing to consider that with all the exciting new channels available to consumers, the modest email marketing campaign is still the one that gets us clicking. 

Will I be publishing the same article in 2029? Hard to say, but for 2019, the success of your venue and your career hinge on you making the most of this quirky channel. Here are five data points successful arts organizations should use to measure their email programs.

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Market Smarter
Boot Camp 2020

Are you ready to envision a new future for the arts? Boot Camp 2020 is ready for you. Join leaders and experts for a two-day virtual conference exploring digital marketing, digital programming, leadership and wellness, and equity and inclusion.  

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Market Smarter
Content Inspiration Gallery

This interactive resource features over 100 examples of stellar social content examples from the arts. It’s yours to bookmark and will be updated regularly.  

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Watch and Learn
CI to Eye Live

Live conversations that fuel the future of the arts. Hosted by CI’s President, Erik Gensler, CI to Eye Live features timely conversations with leaders inside and outside of the arts. 

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Engage Community 
Boot Camp Livestream Recording 

This livestream recording features presentations from across the arts industry on leadership, marketing, fundraising, and wellness in the age of COVID-19.

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