Twitter: Should You Stay or Should You Go?

December 2, 2022

Twitter: a platform that launched in 2006 with a bright future. Now, it’s become the center of controversy and rapid decline as a result of Elon Musk’s takeover. 

Read More >

Hot Tips for Holiday Campaigns

November 17, 2022

As the weather gets colder and windows get frosty, arts organizations are gearing up for their annual holiday shows. But in the flurry of the season, it’s hard to keep up with the competition. 

Your organization is competing with streaming services, ticket brokers, and dozens of other holiday events in your city. Plus, people are inundated with shopping ads that clutter the digital landscape. Revenue from holiday shows or end-of-year fundraising campaigns are crucial for many organizations, which means it’s time to level up your digital advertising game.

So, how do you cut through the noise, so you don't get iced out this winter? Read on to find out!

Read More >

Ticket Pricing for Unpredictable Times

November 7, 2022

These are certainly unpredictable times: with inflation soaring, COVID still around, and increased political and environmental pressures around the world. All of these factors trickle down and make it more difficult than ever for performing arts organizations to make pricing decisions. On one hand, demand is lower than pre-pandemic (our recent study shows ticket sales per performance are down 14% nationwide), which could imply that a price drop is warranted. On the other hand, inflation is soaring, which could imply that a price increase is justified. So what’s an arts organization to do?

Here are some guiding principles for pricing during this volatile time:

Read More >

Your Guide to Google Grants: What They Can and Can’t Do in 2022 and Beyond

September 27, 2022

The fall season is a lot like the digital landscape: things change fast. Just as green leaves fade into yellow and the air turns crisp and cool, digital marketing trends, platforms, and evolutions evolve at the speed of (dwindling) light. With recent news like the crumbling of third-party cookies and Responsive Search Ads (RSAs) becoming the only Search ad format, you may not have heard about the quiet, iterative updates to Google Ad Grants over the past few seasons.

Read More >

Hi, CI with Olivia Lowe: Digital Marketing Analyst

September 15, 2022

Hi, CI! is a series featuring the best team we know—the Capacity Interactive team! Today, meet Olivia Lowe: a CI Digital Marketing Analyst and dancer, problem-solving physicist, and strategic thinker who empowers arts marketers to be creative.

Read More >

The Future is Now: 5 Tips for Making Your GA4 Plan

September 12, 2022

Back in March, I began my workday like any other day: coffee in hand and brimming with confidence in the direction of web analytics platforms. But then I received the same breaking news that blindsided analytics experts: Universal Analytics (UA) would be sunsetting in 15 months—faster than previously forecast—and Google Analytics 4 (GA4) would become the website analytics solution starting June 30, 2023

This means big changes for your organization. How do I know? Google Analytics is the go-to web analytics platform for arts organizations (in my 8+ years at Capacity Interactive, I’ve seen just one organization use a different platform). So chances are, you use it—and to keep using it, you have to migrate to the newest version, which is GA4. 

Read More >

Ask the Industry:  Preventing and Managing Burnout in the Arts

August 26, 2022

Ask the Industry is a direct line of advice and inspiration from organizations learning and sharing valuable lessons. We hope these insights spark new ideas at your organization.

In 2022, it’s essential that arts organizations consider staff wellness as an integral piece of organizational culture and help employees prevent or manage burnout. Among the leaders in this is Celebrity Series of Boston. We asked Courtney Burke, Director of Marketing and Communications, “How do you prevent or manage burnout in the arts?” Courtney answers everything from industry-specific challenges and budgetary support to hybrid work and self-care.

Read More >

Your 2022 Social Media Breakdown: Backed by Audience Data

July 21, 2022

More than 82% of the U.S. population uses social media and arts marketers are no strangers to the demands of churning out fresh content to keep those users engaged. But are you prioritizing the right content for the right platforms?

Read More >

Rethink Your Blog as a Search-First Tool

July 1, 2022

When you hear the word “blog,” it may evoke the late 90s or early 2000s. In those heady days of the internet, it seemed like everyone, and their dog had a blog they used to change the world.

But what if we told you that blogs are not only still relevant but are also often underutilized? What if we told you a blog could be more than just the centerpiece of the 2009 Meryl Streep and Amy Adams foodie feature, Julie & Julia? What if we told you that blogs could supercharge your SEO efforts and powerfully drive organic traffic?

Creating blog posts focused on what people are searching for will drive users directly to the blog article in question, straight from the Search Engine Results Page (SERP). These types of blogs will introduce new users to your organization. So, how do you get started? We're here to help you!

Read More >

Branded Paid Search: Rise in the Rankings

June 8, 2022

Picture it: an enthusiastic ticket buyer opens a new browser window and types in your organization’s name. They’re ready to book a ticket to enjoy a special night out. But wait! What’s that at the top of the search engine results page? A ticket reseller! Before you know it, your eager attendee has bought their ticket from someone else.

The Google Grant is a powerful tool that supports nonprofit organizations with free media dollars for search engine marketing efforts, but it can’t always compete with paid search in the rankings. If you’re seeing declines in your Grant performance, it’s time to incorporate branded paid search to help your search ads break through the competitive landscape.

Read More >

Market Smarter
Boot Camp 2023

Be the first to know when Boot Camp 2023 tickets go on sale.

Sign Up Now 

Market Smarter
The Performing Arts Ticket Buyer Media Usage Study

Based on a survey of over 17,000 ticket buyers, this report sheds light on the shifting media consumption and buyer behavior of your core audience, with marketing insights to help you turn data into strategy.

Download the Study 

Market Smarter
CI to Eye Podcast

Erik Gensler, President of Capacity Interactive, talks with leaders about marketing, organizational culture, innovation, and how cultural organizations can survive this pandemic. 

Listen Up

Market Smarter
Content Inspiration Gallery

This interactive resource features over 150 examples of stellar social content examples from the arts. It’s yours to bookmark and will be updated regularly.  

Take Me There

Watch and Learn
CI to Eye Live

Live conversations that fuel the future of the arts. Hosted by CI’s President, Erik Gensler, CI to Eye Live features timely conversations with leaders inside and outside of the arts. 

Tune In