Market Smarter with Capacity Interactive in Philadelphia, Pennsylvania

Rethinking Arts
Marketing for
the 21st Century


Capacity Interactive is hosting a digital marketing workshop designed for arts administrators in Philadelphia.

The Details 

When: Friday, February 7 from 10:00am - 12:00pm EST
Cost: Free
Where: Wilma Theater 
Address: 265 S. Broad Street, Philadelphia, PA 19107
When You Arrive: Please arrive at 10:00 am. A light breakfast will be served before the session begins.
Parking: The Wilma Theater partners with SpotHero for affordable parking in the area.


Rethinking Arts Marketing for the 21st Century

In 2019, Capacity Interactive worked with arts organizations across the U.S. and Canada to survey over 18,000 recent ticket buyers. The main goals were to understand their media habits and influences when deciding to purchase tickets to arts events.

Here are a few takeaways from the research:

Recommendations from friends and family and content created by arts organizations are more influential factors than advertising and the opinions of professional critics when deciding whether or not to see a performance. 

The majority of all surveyed ticket buyers, including those over age 75, indicated that they prefer purchasing tickets online to purchasing over the phone, in person, or by mail. 

Overall, there was a 34% increase in using a smartphone to purchase tickets in the last year since 2017.

This session will reveal more results of the Ticket Buyer Media Usage Study and explore the flywheel model of engagement, which illustrates that effective marketing is about creating delight and reducing friction.


10:00am - 10:30am EST: Networking and light breakfast

10:30am - 12:00pm EST: Rethinking Arts Marketing for the 21st Century

Special thanks

Special thanks to Theatre Philadelphia, Philly Theatre Week, and the Wilma Theater for their partnership on this event.

Theatre Philadelphia Logo

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