Creating a People-First Culture

July 29, 2019

Creating a People-First Culture

An arts organization can have the best digital strategies in the world, but so much of an organization's success comes down to people, culture, and leadership.

Without valuing people, we won’t meet the critical challenges of connecting with our audiences in the 21st century. 

I recently presented a webinar called "Creating a People-First Culture," or if you're a glass half empty person, "The People Crisis in the Arts." I am passionate about this topic and want to share this webinar with you. 

It’s based on how we lead at CI and what we’ve learned over the years about organizational health. I hope you watch, share, and get inspired to drive growth and change within your organization.

Below are some of the resources mentioned during the webinar if you’re interested in learning more.

CI Resources

Capacity Interactive Values

Jennifer Zaslow at Digital Marketing Boot Camp for the Arts

CI to Eye Related Episodes

Fighting Saboteurs: Jennifer Zaslow

Slowing Down: Jennifer Zaslow

Growth Secrets from the For-Profit World: Cameron Herold

Examining White Fragility: Robin DiAngelo

Master Ticket Slinger: Christopher Williams

Our People Crisis in the Arts: Jill Robinson

CI’s Origins and Lessons in Growth, Leadership, and Marketing: Erik Gensler

External Podcasts

WorkLife with Adam Grant

Without Fail

Hello Monday

Oprah’s SuperSoul Sunday

Radical Candor: The Podcast

Akimbo (Seth Godin)

The Tim Ferriss Show

On Being with Krista Tippett


Double Double by Cameron Herold

How Google Works by Eric Schmidt and Jonathan Rosenberg with Alan Eagle

Radical Candor by Kim Scott

Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer

White Fragility: Why It’s So Hard for White People to Talk About Racism by Robin DiAngelo

Positive Intelligence by Shirzad Chamine

The Advantage: Why Organizational Health Trumps Everything Else in Business by Patrick Lencioni

Other Ideas

Google's “Project Aristotle”

Developing a Growth Mindset with Carol Dweck

Brené Brown TED Talk “The Power of Vulnerability”

Systematic Racism



Erik Gensler
Capacity Interactive

Engage Community
Digital Marketing Boot Camp for the Arts

Flex your digital marketing muscles at our two-day conference 100% focused on digital marketing for arts organizations. October 22-23, 2020 in NYC.  

On Sale Now


Market Smarter
Performing Arts Ticket Buyer Media Usage Study

Download this study of 18,000 ticket buyers from 40 performing arts organizations across the country. The report is a resource for arts marketers in organizations of all shapes and sizes looking to navigate ever-evolving audience behavior in our rapidly changing media environment. 

Take Me There  


Podcast Series 
CI to Eye 

Erik Gensler, the President of Capacity Interactive, speaks with thinkers and leaders inside and outside of the arts about leadership, marketing, organizational culture, and innovation.


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